Shipping policy
Shipping Policy
1. Order Processing Time
Orders will be shipped within 1–3 days after full payment is confirmed. For out-of-stock items or customized orders, our customer service will send an email within 2 business days to notify you of the delayed shipping time. You may choose to wait or cancel your order for a full refund.
2. Delivery Coverage
We deliver to all countries and regions where checkout is available on our website. If delivery becomes unavailable due to international sanctions, war, temporary local logistics suspension, or other uncontrollable factors, we will contact you proactively to arrange alternative delivery or a full refund.
3. Shipping Fees & Free Shipping Policy
Standard Shipping: Shipping fees are automatically calculated at checkout based on item weight and delivery address. Estimated shipping costs are visible before payment. Free shipping is not offered; all shipping fees are borne by the buyer.
Express Shipping: For faster shipping options, please email heduen2025@163.com for available channels and quotes. Express fees are calculated separately and are non-refundable after shipment. Express service only shortens transit time and does not guarantee faster customs clearance.
4. Estimated Delivery Time
All shipping times are calculated from the date of shipment. Actual delivery may be delayed due to customs inspection or local logistics congestion.
- United States: 18–25 working days. Remote states and islands require an additional 7 working days.
- Europe: 40–60 working days. Remote areas require an additional 7 working days.
- Asia: 15–25 working days. Remote areas require an additional 7 working days.
5. Shipment Tracking
Tracking numbers will be sent to your registered email within 24 hours after parcel dispatch. Please note that tracking information may take 1–3 days to update on the carrier’s official website, which is normal and does not require customer inquiries.
6. Customs & Tax Liability
All international orders may incur import duties, taxes, customs inspection fees, brokerage fees, and local storage fees. All such fees are the sole responsibility of the buyer. Product prices and shipping fees do not include any destination country customs charges. We do not prepay or cover any customs-related costs.
7. Delivery Delay Disclaimer
All delivery times are estimated and not guaranteed. We are not liable for any delays, losses, or compensations caused by uncontrollable circumstances, including but not limited to: customs random inspections, peak shopping seasons (Black Friday, Christmas), extreme weather, canceled international flights, local logistics strikes, temporary import/export policy changes, and delayed buyer cooperation with customs clearance requirements.
8. Multiple Parcels & Lost Package Policy
Large or multi-item orders may be shipped in multiple separate packages with independent tracking numbers. No extra shipping fees will be charged. Please retain all original packaging after delivery. For damaged or missing items, you must provide photo evidence within 7 days after delivery for verification.
If tracking status shows no updates for 30 consecutive days (excluding customs detention or hold), you may contact our support to file a lost package investigation. Once the carrier confirms the loss, we will offer a replacement or full refund solution.
9. Address Modification
Address changes are allowed within 24 hours after order placement and before shipment. Any additional shipping fees caused by address revisions shall be paid by the buyer.
No address changes can be made after shipment. If delivery fails or the package is returned due to incorrect, incomplete, or invalid address information provided by the buyer, all round-trip shipping fees are the buyer’s responsibility.
10. Recipient Responsibilities
If customs requires ID documents or additional declaration materials, the buyer must provide required documents within the notified time limit. Any loss caused by delayed cooperation, customs detention, destruction, or returned shipment shall be borne by the buyer.
Once a parcel shows “delivered” in the tracking system, the order is regarded as successfully fulfilled. No lost parcel or missing item claims will be accepted after confirmed delivery.
The buyer is fully responsible for all storage fees and return freight charges caused by refusal of delivery or long-term unclaimed parcels at local logistics stations.